SHIPPING POLICY

ONLINE ORDERS PROCESS 1-2 BUSINESS DAYS AND SHIP FROM PURCHASE DATE (PLEASE NOTE THAT THIS TIMEFRAME EXCLUDES WEEKENDS AND HOLIDAYS) AND ARE USUALLY DELIVERED WITH 3-6 BUSINESS DAYS. ORDERS TO MEXICO WILL USUALLY TAKE AROUND 15-30 DAYS TO ARRIVE( PLEASE BE PATIENT IF ORDERED IN MEXICO). PACKAGES SHIP FROM OUR TOWN IN FONTANA, CALIFORNIA.

YOU WILL ALSO BE NOTIFIED THE CARRIER YOUR ORDER HAS BEEN SHIPPED WITH. YOU CAN TRACK YOUR ORDER ON OUR PAGE WITH YOUR ORDER # THAT WAS GIVEN TO YOU AND EMAIL. (EXAMPLE) ORDER #1018.

WE PACKAGE AND SHIP ALL OF OUR ORDERS, WE MAKE SURE THE QUALITY IS 100% AND READY TO BE RECIEVED BY OUR CUSTOMERS. ONCE THE ITEM HAS BEEN PACKED AND SHIPPED WITH OUR MAIL CARRIER, YOUR ITEMS ARE NO LONGER IN OUR HANDS. POCHO HATS BRAND IS NO LONGER LIABLE FOR LOST,STOLEN,DAMAGED OR DELAYED PACKAGES

PLEASE KEEP IN MIND IT IS THE BUYERS RESPONSIBILTY TO ENSURE THE CORRECT ADRESS WHEN ORDERING IS 100% CORRECT. POCHO HATS BRAND IS NOT RESPONSIBLE FOR PACKAGES SENT TO THE INCORRECT LOCATION.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECIEVING AND CONTACT US AT POCHOHATS@GMAIL.COM IMMIDIATELY IF THE ITEM IS DEFECTIVE/DAMAGED OR IF YOU REDCIEVED THE WRONG ITEM, SO WE CAN EVALUATE THE ISSUE AND FIX IT. YOU WILL HAVE UP TO 3 DAYS TO CLAIM ANY DAMAGES OR ISSUES FOR YOUR ITEM(S).

EXCHANGES/RETURNS

*ALL SALES ARE FINAL - NO RETURNS/EXCHANGES